Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

面包师的手是他最重要的工具。

解读：一次性快乐稍纵即逝，如短暂刺激；可重复的快乐源于内心充实、自我成长，更值得投入精力，引导追求深度、持久快乐。

Great brands are built one satisfied customer at a time.

宇宙不仅比我们想象的更奇怪，而且比我们能够想象的还要奇怪。