当你连接别人忽视的点时，突破就会发生。
Breakthroughs happen when you connect the dots others overlook.
父亲过于慈爱，不忍心鞭策子女，那么家里就容易出现品德败坏的子女。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
You have to fall in love with the process of becoming great.