我明白了人们会忘记你说过的话，忘记你做过的事，但他们永远不会忘记你给他们的感受。
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
I wanted to write a book about memory because I think it's one of the most fascinating things about being human.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
文学是语言的艺术，而语言是情感和思想的载体。
旅行对偏见、固执和狭隘是致命的。