The customer may not always be right, but they are always the customer.

In language, we find the essence of human creativity.

"We are all in the gutter, but some of us are looking at the stars."

To be born again, first you must die.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

Continuous partial attention is an always-on, anywhere, anytime, any place behavior that involves an artificial sense of constant crisis.

译文：人不能因为能说会道就是好处，狗不能因为善叫就是好狗。赏析：能说会道，巧舌如簧并不是好事，我们说话不一定要语言很优美，但一定要真诚，不一定要出口成章，一定要妥当正确。

要养活世界，我们必须先理解它。

比赛是为球员而设，规则应该适应他们。

Education is the art of making man ethical.

I'm not interested in being a celebrity. I'm interested in being an artist.