每个企业都是一个封闭的集成系统，内部各个组成部分性能独特却又相互关联。优秀的管理者既洞悉每个部分如何独立运行，也熟知各部分之间如何相互协作。

The worst thing you can do is to pretend to be something you're not.

Humans are allergic to change. They love to say, 'We've always done it this way.' I try to fight that. That's why I have a clock on my wall that runs counter-clockwise.