写作是一种思考的方式，一种组织生活混乱的方式。

Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction.

Your most unhappy customers are your greatest source of learning.

自动控制的艺术在于正确调整修正力。

The art of competing, I’d learned from track, was the art of forgetting, and I now reminded myself of that fact. You must forget your limits. You must forget your doubts, your pain, your past.

The most successful companies are those that listen to their customers and evolve with their needs.