很多人认为，如果有更多的程序和更多的合规性--检查和双重检查等等--就能创造一个更好的世界。我们只是试图在一个无缝的信任网络中运作，并谨慎对待我们所信任的人。

Every life leaves behind a trail of evidence; the biographer is the detective who follows it.

The best structures are those that disappear into their function.

"The power of a story is that it can make the unfamiliar familiar."

创新不仅仅是创造新产品，而是重新构想我们与消费者互动的方式。