预测未来的最好方法就是创造未来。
The best way to predict the future is to create it.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
伟大不是环境的结果。事实证明，伟大在很大程度上是一种有意识的选择。
一个人有利用价值的时候他们会把你伺候的像皇帝一样。