忠诚就是一切。没有它，你一无所有。
Loyalty is everything. Without it, you don't have nothing.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
信仰是在你看不见整段楼梯时就踏出第一步。
如果你想成功，你必须愿意失败。
I’m not here to be perfect, I’m here to be real.
生活是世界上最罕见的事，大多数人只是存在而已。