写作是用手指思考的一种方式。
"Writing is a way of thinking with the fingers."
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
2004年夏天从波尔图来到伦敦，出席俱乐部为他安排的记者招待会所说。
The quality of an organization's transparency determines the quality of its trust.
我们生活在一个充满不确定性的时代，唯一确定的是变化本身。