I have a vivid memory of what happened， and it was not what I expected. I expected to be applauded for my cleverness and arithmetic skills. "Jeff， you're so smart. You had to have made some tricky estimates， figure out the number of minutes in a year and do some division." That's not what happened. Instead， my grandmother burst into tears. I sat in the backseat and did not know what to do. While my grandmother sat crying， my grandfather， who had been driving in silence， pulled over onto the shoulder of the highway. He got out of the car and came around and opened my door and waited for me to follow. Was I in trouble？ My grandfather was a highly intelligent， quiet man. He had never said a harsh word to me， and maybe this was to be the first time？ Or maybe he would ask that I get back in the car and apologize to my grandmother. I had no experience in this realm with my grandparents and no way to gauge what the consequences might be. We stopped beside the trailer. My grandfather looked at me， and after a bit of silence， he gently and calmly said， "Jeff， one day you'll understand that it's harder to be kind than clever."

杰出成就的秘诀不是天赋，而是被称为坚毅的激情与坚持的特殊结合。

每一幅带着感情绘制的肖像都是艺术家的自画像，而非模特的肖像。

It's not the customer's job to know what they want.

关键在于保持谦逊和渴望。

The most dangerous phrase in business is "We've always done it this way."

可持续发展不再是选择，而是生存的必需。