In the end, we will remember not the words of our enemies, but the silence of our friends.
如果你想了解我，就看我的艺术。
有效性幻觉是一种认知错觉，指人在分析一组数据时高估了自己准确解释和预测结果的能力。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
"The world is a book, and those who do not travel read only one page."