过去总是紧张的,未来是完美的。
消灭一个民族的第一步是抹去它的记忆。摧毁它的书籍、文化和历史。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.