The best companies don't just sell products; they sell experiences and trust.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

有了图书馆，你是自由的，不受暂时的政治气候的限制。它是最民主的机构，因为没有人——绝对没有人——可以告诉你该读什么，什么时候读，怎么读。

不要问我是谁，也不要要求我保持不变。

Leadership is about making tough decisions with a clear vision.

"In the end, we will remember not the words of our enemies, but the silence of our friends."