It is the client who knows what hurts, what directions to go, what problems are crucial, what experiences have been deeply buried.
一个善待别人的人,别人也会善待你。《孟子》中也说“爱人者,人恒爱之;敬人者,人恒敬之”,爱别人的人,别人也会爱他;尊敬别人的人,别人也会尊敬他。
好与伟大之间的区别在于对细节的关注。