True innovation starts with understanding the job the customer needs to get done.
孔子说:“君子求自己,小人求别人。”
Writing is making sense of life. You work your whole life and perhaps you've made sense of one small area.
Operational excellence is not just about efficiency; it's about doing things right for all stakeholders.
Adapting to change is part of our industry's history and will be key to our future success.
在危机时刻,透明度建立信任,而信任是韧性的基础。