The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
To study the mind is to study the strategies of survival.
The only thing I can rely on is my own perception and that is always changing.
we all have a great need for acceptance. But you must trust that your beliefs are unique, your own, even though others may think them odd or unpopular, even though the herd may go“That's bad.”
文学的美在于它能够通过特定的东西揭示普遍的东西。