The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
Finite games are played to win or lose. Infinite games are played to keep the game going. Seek out infinite games because they yield infinite rewards.
The question I ask myself like almost every day is, 'Am I doing the most important thing I could be doing?'
在采购和生产中的透明度建立了与消费者和利益相关者的信任。