超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
The most valuable asset any company has is its people.
我们都在寻找某样东西，但我们并不总是知道那是什么。
An excellent man; he has no enemies; and none of his friends like him.