改变的秘诀在于集中所有精力，不是对抗旧事物，而是建立新事物。

——对马林说

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

没有人是自由的，甚至连鸟儿都被天空束缚。

Before becoming oneself, one must break the old molds.

Coming up with an idea is the least important part of creating something great. It has to be the right idea and have good taste, but the execution and delivery are what’s key.

I don't let anyone silence me.

当人伸手去摘星星时，常常会忘记脚下的花朵。