The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

创新不仅仅是技术，更是改变人们的生活。

Persistence is very important. You should not give up unless you are forced to give up.

"The greatest stories are those that linger in the heart long after the last page is turned."

What's terrible is to pretend that second-rate is first-rate. To pretend that you don't need love when you do; or you like your work when you know quite well you're capable of better.