商业中最危险的一句话是：“我们一直都是这么做的。”

未来属于那些能够平衡利润与目标的人。

Sorrow is hushed into peace in my heart like the evening among the silent trees.

The first step in quality improvement is to understand what the customer really wants.

自己不能胜任的事，切勿轻易答应别人;既经允诺，就必须实践自己的诺言。