Independent innovation is not working behind closed doors, but mastering core technologies through open cooperation.
"I think the best way to encourage children to read is to give them books that they can't put down."
You have to fall in love with the process of becoming great.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
We have to continually be jumping off cliffs and developing our wings on the way down.