质量不是你可以添加到产品或服务上的东西。它必须从一开始就内置。

In times of change, the ability to learn is far more important than the ability to know.

我的雄心始终是变得更好，不断进步。

It is hard to imagine a more stupid or more dangerous way of making decisions than by putting those decisions in the hands of people who pay no price for being wrong.

The public doesn't know what it wants until you give it to them.