当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
我们都被某些东西困扰着，无论承认与否。
The customer is always right, even when they're wrong.
Innovation is not just about creating new products; it's about rethinking how we use resources to build a sustainable future.
We all owe death a life.
Consciousness serves the organism's need to interact effectively with its world.
If somebody offers you an amazing opportunity but you are not sure you can do it, say yes – then learn how to do it later!
The stranger is close to us, insofar as we feel between him and ourselves common features of a national, social, occupational, or generally human, nature. He is far from us, insofar as these common features extend beyond him or us, and connect us only because they connect a great many people.