I think it matters whether someone has a good heart.
人应当怀有一颗善心，我觉得这个至关重要。
世界上主要有两类人。第一类人有所成就，第二类人号称自己有所成就。第一类人不如第二类人那么多。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Writing is a way of keeping the past alive.
找到自己最好的方法就是在为他人服务中迷失自己。