Customer satisfaction is worthless. Customer loyalty is priceless.

现在，对于做了很小错事的人，人们都知道他做错了并谴责他；对于犯了大的过错，以至于攻打别的国家的人，人们却不知道谴责他，反而跟着赞美这种行为，说这是义。 

我们读书是为了发现自己是谁。

The friend who holds your hand and says the wrong thing is made of dearer stuff than the one who stays away.

The art of reading is to skip judiciously.

The only way to achieve the impossible is to believe it is possible.

唯一让我继续前进的是我热爱我所做的事。