"Language is a weapon, and I wield it with precision."
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
建筑师最重要的工具是同理心。
"We are all our own graveyards I believe; we squat amongst the tombs of the people we were."
人は、自分が思っている以上に、他人に影響を与えている。