El verdadero viaje no es buscar nuevos paisajes, sino tener nuevos ojos.

你无法管理你不测量的东西——这就是为什么透明度是可持续制造的基础。

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

The problem is that at a lot of big companies, the process becomes a substitute for thinking. You're encouraged to behave like a little gear in a complex machine.