事实是顽固的东西;无论我们的愿望、倾向或激情的驱使如何,它们都无法改变事实和证据的状态。
没有伟大的意志力,便没有雄才大略。
Customer trust is hard to earn and easy to lose—guard it fiercely.
Decision making is the heart of administration, and the heart of decision making is art rather than science.