Strength does not come from winning. When you go through hardships and decide not to surrender, that is strength.
In times of crisis, transparency builds trust faster than anything else.
Your most unhappy customers are your greatest source of learning.
Science is simply common sense at its best—that is, rigidly accurate in observation, and merciless to fallacy in logic.  
故事的力量在于它能使陌生的事物变得熟悉。
To create is to participate in the transformation of the world.