客户忠诚度是通过一致性、质量和对他们需求的真诚承诺赢得的。

我们无法选择自己的命运，但我们可以选择如何面对它。

Leadership means making tough decisions today that will benefit the company tomorrow.

"The truth is rarely pure and never simple."

创新不仅仅是创造新事物，更是改进已有的事物。

Liberty is obedience to self-imposed law.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.