客户满意度毫无价值，客户忠诚度才是无价的。

I don’t make art to be liked; I make it to make people think.

But the old man thought only of his steering and his great tiredness. He had gone out too far and the sharks had beaten him. He knew they would leave him nothing but the stripped skeleton of his great catch.

最好的故事是那些为观众留下完成空间的故事。