花尽可能多的时间精心设计电子邮件的标题，因为这往往是人们唯一会看的内容。
Spend as much time crafting the subject line of an email as the message itself because the subject line is often the only thing people read.
"The best way to innovate is to start with empathy."
作为领导者，我们最强大的工具是我们自己的榜样。
To be forgotten is worse than death.
The bank of the future will be an omnipresent service.