提高就是要改变,而要达到完美就要不断改变。

采矿业的领导力意味着做出有利于所有利益相关者而不仅仅是股东的艰难决策。

Customer satisfaction should be the driving force behind every business decision.

"The great advantage of being a writer is that you can spy on people. You're there, listening to every word, but part of you is observing. Everything is useful to a writer, every scrap, even the longest and most boring of luncheon parties."

"Writing is an act of courage, a way to confront the world and our place within it."