"The marks humans leave are too often scars."
创造力不是天赋,而是一种运作方式。
"You never really understand a person until you consider things from his point of view."
永远不要低估一个互相信任的团队的力量。
文化不仅仅是游戏的一个方面,它就是游戏本身。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.