"The past is never truly gone; it lives on in the choices we make today."

"In the end, we are all just trying to find our place in the world, to make sense of the chaos around us."

客户满意度毫无价值，客户忠诚度才是无价的。

你只能看到另一的人的2%，而他们只看到你的2%。围绕自己那隐藏的98%（真正的本性）去展开生活。

人死之后，除了名声，什么也带不走。