The most successful businesses are those that understand their customers better than anyone else.

It is time to effect a revolution in female manners - time to restore to them their lost dignity.

倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。

Technology is nothing.What’s important is that you have a faith in people， that they’re basically good and smart， and if you give them tools， they’ll do wonderful things with them.

Innovation is the key to our success, but it's not just about technology. It's about how we think, how we operate, and how we engage with our customers.

自然实验是理解现实世界中因果关系的强大工具。

市场竞争能够促进资源的有效配置。