当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
成功绝非偶然，它来自努力、坚持、学习、钻研、牺牲，最重要的是热爱你所做的事。
I want to be a teacher for my fans and show them that you can fail and still be magical.
Innovation is not just about technology; it's about people and how we work together to solve problems.
The deepest principle in human nature is the craving to be appreciated.
做出伟大工作的唯一途径是热爱你所做的事情。