And we also suck in messages from everything from the television, to advertising, to marketing, etc. These are hugely powerful forces that define what we want and how we view ourselves. When we're told that banking is a very respectable profession, a lot of us want to go into banking. When banking is no longer so respectable, we lose interest in banking. We are highly open to suggestion.

A prophet is not without honor except in his own country and in his own house

It's dope to be black until it's hard to be black.

沟通中最大的问题是错觉以为沟通已经发生。

服务是企业的灵魂，没有服务就没有客户。

给我一个支点，我就能撬动地球。