The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
凡夫俗子迷失真性而追求虚妄,将智慧转化为对事物的看法,就好比水中掀起波浪,而这种看法始终受其智慧所支配,就像浪花离不开水体;圣人达士看破虚妄而回归真如,将各种看法升华为智慧,就好比波浪平息后的一潭清水,应当很好体味这种无波之水的博大精深。
不只是国家有染的问题,对士而言也有受到熏染的问题。 
You are not only responsible for what you say, but also for what you do not say.
时间足够长,留给任何愿意利用它的人。
The culture industry is the most effective form of domination.