Continuous improvement is not just a process; it’s a mindset that should be ingrained in every employee.

"Imagination is not only the uniquely human capacity to envision that which is not, and therefore the fount of all invention and innovation. In its arguably most transformative and revelatory capacity, it is the power that enables us to empathize with humans whose experiences we have never shared."

最成功的人是那些擅长备用计划的人。