The problem of quality management is not what people don't know about it. The problem is what they think they do know.

质量是免费的。它不是礼物，但它是免费的。花钱的是那些不质量的东西——所有那些没有第一次就把工作做好的行为。

尽可能及时地向供应商、工人、承包商结款。他们下次会不遗余力地优先服务你。