最好的技术应该是无形的,就像电力一样 - 你不需要理解它是如何工作的就能使用它。
说出真相的唯一方式是以权威的口吻说话,而以权威的口吻说话的唯一方式是声称自己有权利说出真相。
He who knows only his side of the case knows little of that.
When someone is nasty, rude, hateful, or mean with you, pretend they have a disease. That makes it easier to have empathy toward them which can soften the conflict.