"The act of writing is an act of optimism. You would not take the trouble to do it if you felt it didn't matter."

The greatest gift you can give someone is your time, because you are giving them a portion of your life that you will never get back.

生命中唯一不变的是变化。

写作是一种生存方式。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

我不是傲慢，我只是相信我是最好的。