Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

书籍是反映我们潜力的镜子。

未来最有价值的公司将是那些能够连接物理世界和数字世界的企业。

I'm not a diva. I'm just very passionate about what I do.

The secret of change is to focus all your energy not on fighting the old, but on building the new.