The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

人应该谦卑地面对自然。

The only thing that can make you a better person is yourself.

Every story is a journey, and every journey changes the traveler.

富家子弟因求官位而倾家荡产，贪污的官吏因贪财而失职守。