解决问题仅仅意味着以某种方式表示它，以使解决方案变得透明。

写作是一种探索可能界限的方式。

We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.

The primary task of a leader is to create an environment where employees can motivate themselves.