Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.

商业中最危险的心态是"我们一直都是这么做的"。

Good policy requires both sound theory and empirical validation.

我不害怕采取不受欢迎的立场。

Happiness comes from within.

Corporate responsibility extends far beyond our products to how we shape society.