If you're not listening to your customers, you're already falling behind.
The key to survival is preparation. Know your environment and be ready for anything.
在变革时期,适应和保持敏捷的能力是区分赢家和输家的关键。
人的仁慈从未削弱自由者的毅力或软化他们。一个国家不必变得残酷就可以坚强。