Customer trust is hard to earn and easy to lose—guard it fiercely.
"Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence."
组织内权力的分配是其绩效的关键决定因素。
最好的领导者是那些多听少说的人。
1925年,孙中山在病榻前对张学良说,指出苏联是红色帝国主义。